FAQ 1. How dose the machine know what product customer took？ Each good tray have weight sensor, the machine will compare the weight difference before opening and after closed the door to know what product is tooken.
2. What if the customer's card have low balance and he took many product? You can set how much balance is required to open the fridge, such as 50 usd.
3. What if the customer take product from tray 1 and put in tray 2? Machine will sense the error, showing error in the screen and voice warning to remind customer, if the customer still close the door without corrective action. the product tooken form tray 1 will be charged.
4. Can I remotely check the inventory and sales data? Yes, with our smart vending system, all data can be checked from mobile.
5. Do you provide after-sales service/ product warranty? Yes, Free spare parts provided with machine shipment 1 year warranty provided, spare parts sent by air if there is any failure.Remote tech support is provided.
6. How long do you deliver? For standard machine, lead time is 30-45 days, for custom made machine, please check with our sales team.
7. Is this system stable? Yes, We had exported smart fridge vending machines to more then 20 countires. Already 3000+ smart fridge vending machine in the field, and we supply to some major vending machine opeartion.
8. What if the customer take more then 1 product? Customer can take many product at one time, that is no problem. And all will be charged.
9. Can we sell sandwich, bread. Products that may have small weight difference, in the smart fridge? Yes, when we select selling mode as"sell by piece", there will be a 50% tollerence, for example, you set the standard weight for a sandwich is 200g. If 180g tooken, or 230 g tooken from the tray. Machine will know, one sandwich is tooken.
10. Can we sell fresh fruit in the smart fridge? Yes, just need to select selling mode as"sell by weight", set the price per KG. by comparing the weight differnce, smart fridge will caculate:"kg price"times"lost weight". Many customer use our smart fridge vending machine to sell fresh fruit by KG.
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